Kkusa Service Terms of Use
Article 1 (Purpose)
These Terms of Service (hereinafter referred to as "Terms") aim to stipulate the rights, obligations, compliance, responsibilities, service usage conditions, and other necessary matters between MUSTGAMES Co., Ltd. (hereinafter referred to as "Company") and members or between members in relation to the services provided by the Company.
Article 2 (Definition of Terms)
The main terms used in these Terms are defined as follows:
1. Kkusa Service (hereinafter referred to as "Service") refers to services provided by the Company through PCs or mobile devices, including web services, applications, various content, customer support, and related services that members use through PCs, mobile devices, etc.
2. Mobile device refers to mobile phones, smartphones, tablets, portable game consoles, and other devices that can be used after downloading and installing digital content or through a network.
3. Member refers to a customer who accesses the Company's service, enters into a usage agreement with the Company in accordance with these Terms, and uses the services provided by the Company.
4. Open market operator refers to e-commerce companies that provide service installation and payment functions (e.g., Google Play, Apple App Store, T Store, etc.).
5. Payment company refers to companies that provide electronic payment methods available in open markets, such as credit cards and mobile phone payments.
6. Paid payment refers to the act of payment to purchase products sold for a fee within the Service.
7. Paid product refers to products within the Service purchased through paid payment.
8. Member withdrawal refers to a member terminating the usage agreement with the Company.
9. The definitions of terms used in these Terms, except for those in Article 2, Items 1 through 8, shall be governed by relevant laws, other general commercial practices, and service-specific policies.
Article 3 (Effect and Amendment of Terms)
1. These Terms shall be posted on the Company's website or within the Service so that members can easily recognize them.
2. The Company may amend these Terms within the scope that does not violate the "Act on the Regulation of Terms and Conditions," "Act on Promotion of Information and Communications Network Utilization and Information Protection (hereinafter 'Information and Communications Network Act')," "Act on Consumer Protection in Electronic Commerce," "Game Industry Promotion Act," "Content Industry Promotion Act," and other relevant laws.
3. When the Company amends these Terms, it shall provide prior notice within the Service from at least 7 days before the effective date until the day before the effective date, clearly stating the effective date, amended content, and reasons for amendment, and notify members through available electronic means such as email. However, when amending terms that are unfavorable to members or involve important content, the Company shall provide notice with a grace period of at least 30 days, considering reasonable judgment and confirmation time for members.
4. Members have the right to refuse the amended Terms. Members must exercise due diligence regarding changes to the Terms, and if they do not agree with the amended Terms, they may discontinue service use and withdraw membership. However, if a member does not express their intention to "terminate the usage agreement due to refusal to agree to the amended Terms (membership withdrawal)" after the effective date of the amended Terms, it shall be deemed that they have agreed to the changes in the Terms.
5. Members have an obligation to regularly check changes to these Terms while using the Service, and the Company shall not be responsible for damages incurred by members who agreed to the amended Terms or failed to know the content of the amended Terms due to their own negligence.
Article 4 (Establishment of Usage Agreement)
1. The usage agreement for the Service is established when a person who wishes to use the Service agrees to these Terms and uses the Service. If necessary, the Company may request identity verification and authentication through an identity verification agency.
2. A person who wishes to use the Service must provide accurate information when entering into a usage agreement, and if false information is provided, there may be restrictions on service use. In addition, any disadvantages and legal responsibilities arising from this shall lie with the member who provided false information.
3. If a person who wishes to use the Service has previously lost member status, used a false name or another person's name, or has other reasons that make approval impossible, the agreement may be refused.
Article 5 (Application for Use and Approval and Restriction of Application)
1. Users who wish to become members must apply for service use in the manner provided by the Company.
2. The Company may restrict approval of the application for use in the following cases and may withhold approval until the reasons are resolved:
(1) When it is determined that satisfactory service cannot be provided due to insufficient service-related facilities
(2) When there are technical or operational problems
(3) When it is deemed necessary due to other circumstances of the Company
3. The Company may not approve the application for use or may cancel approval, terminate the contract, or restrict service use upon subsequent confirmation in the following cases:
(1) When the information provided during the application contains falsehood, omissions, or errors, or does not meet the standards required by the Company
(2) When another person's information or mobile device is stolen
(3) When intending to use the Service for the purpose of criminal acts stipulated in the Criminal Act
(4) When intending to use the Service for purposes that violate the spirit of the Youth Protection Act
(5) When intending to use the Service for purposes that violate current laws
(6) When intending to use the Service for commercial purposes
(7) When a member in a competitive relationship with the Service applies with the intention of undermining the Company's interests
(8) When necessary for management and operation of users accessing from countries other than the Republic of Korea where the Company has not decided to provide services
(9) When applying for service use on a mobile device for which the Company has restricted service use
(10) When applying in violation of other matters stipulated by the Company
4. The Company shall allow members to use the Service immediately when they complete the terms consent procedure or input of personal information necessary for service use, unless there are reasons to withhold or refuse approval. However, if reasons for refusal of approval are discovered later, the Company may restrict use or terminate the contract in accordance with the provisions of these Terms.
5. The Company may provide a temporary membership function for some services for the convenience of users. However, if any of the following cases occur while using the temporary membership function, service usage records and purchase records may be deleted or problems may occur where records cannot be confirmed. Therefore, service use through member authentication is recommended.
(1) When the mobile device is changed
(2) When the mobile device is modified or initialized
(3) When content such as applications is deleted from the mobile device
Article 6 (Termination of Contract)
1. If a member does not wish to use the Service, they may terminate the usage agreement at any time by applying for withdrawal using the menu provided by the Company within the Service or through the customer center.
2. Once member withdrawal is completed, all service information will be deleted and cannot be recovered.
3. Members' personal information shall be handled in accordance with the Company's Privacy Policy.
4. If a member violates current laws or causes damage to the Company through intention or gross negligence, the Company may terminate the usage agreement without prior notice, and in this case, the member shall lose the right to use products purchased through paid payment and cannot claim refunds or damages.
Article 7 (Protection and Management of Personal Information)
1. The Company strives to protect members' personal information as stipulated by relevant laws.
2. The protection and use of personal information shall be governed by relevant laws and the Privacy Policy separately announced by the Company. However, the Company's Privacy Policy does not apply to services or sites other than those directly provided by the Company or official sites, so please check the Privacy Policy of the linked third-party service or site when moving to it.
3. Depending on the characteristics of the Service, content such as nicknames and photos that members input to introduce themselves may be disclosed to other members.
4. When members provide information to the Company in accordance with these Terms, they must provide truthful information, and members who provide false information shall not be protected from disadvantages arising therefrom.
5. The Company shall not be held responsible for any information, including members' account information, that is exposed due to the member's fault.
Article 8 (Company's Obligations)
1. The Company shall make its best efforts to provide continuous and stable services and shall establish a security system to enable safe use of the Service.
2. If opinions or complaints raised by members are objectively recognized as legitimate, the Company shall immediately process them through appropriate procedures. However, if immediate processing is difficult, the Company shall notify the reasons and processing schedule.
3. The Company has an obligation to protect members' rights and maintain order within the Service.
4. For continuous and stable provision of services, the Company shall repair or restore facilities without delay when they are damaged or lost. However, this shall not apply in cases of natural disasters, emergencies, or other unavoidable circumstances.
Article 9 (Members' Obligations)
1. When using the Service, members must comply with the matters stipulated in these Terms, operational policies and usage restriction regulations, other regulations established by the Company, matters announced by the Company, the Youth Protection Act, and other relevant laws.
2. Members must not engage in acts that interfere with the Company's business or damage the Company's reputation.
3. Members cannot conduct business activities using the Service without the Company's prior consent, and members are responsible for the results of such business activities. If damage occurs to the Company due to business activities, the Company may claim damages from the member.
4. The responsibility for managing accounts and mobile devices rests with the member, and they must not allow third parties to use them. The Company shall not be responsible for damages arising from poor management of accounts and mobile devices or authorization of use by third parties.
5. Without the Company's explicit consent, members cannot transfer or donate the right to use the Service or other contractual status to others, nor can they provide it as collateral.
6. Members must not use or steal others' credit cards, mobile phones, etc., without authorization to pay for paid service usage fees.
Article 10 (Service Usage Time)
1. Services are provided during the time determined according to the Company's business policy.
2. In principle, service usage time is 24 hours a day, 365 days a year, except for services for various tests, unless there are special operational or technical obstacles.
3. Notwithstanding Items 1 and 2, the Service may not be provided in the following cases, and in such cases, the Company has no obligation to provide the Service:
(1) When necessary for facility inspection, replacement, regular/temporary inspection, or modification of content or service
(2) When necessary to respond to hacking incidents, abnormal usage behavior by members, or unpredictable service instability
(3) When normal service provision is impossible due to natural disasters, war, emergencies, power outages, facility failures, network failures, service user congestion, etc.
(4) When laws prohibit the provision of services to specific members
Article 11 (Changes and Suspension of Service)
1. The Company may change all or part of the Service at any time when necessary for service operation, such as new content, various bug patches, etc. The Company shall not be responsible for damages arising from loss of expected profits or loss of benefits not directly provided by the Company due to changes in the Service.
2. The Company may suspend some or all of the Service due to technical or operational needs, and in this case, may announce this 30 days in advance and suspend the provision of the Service. If there are unavoidable circumstances that cannot be notified in advance, notification may be made afterwards.
3. The Company may restrict or suspend some or all of the Service when force majeure circumstances such as natural disasters, national emergencies, serious changes in service operation, etc., occur or are expected to occur, and when normal service provision is difficult due to the Company's division, merger, business transfer, business closure, deterioration of service revenue, or other circumstances.
4. If the Company suspends the entire Service pursuant to Items 2 and 3, members cannot claim compensation for paid products with no remaining usage period. For paid products without a displayed usage period, the period until the service termination date announced at the time of service suspension notice shall be considered the usage period of the paid product.
Article 12 (Provision of Service)
1. The Company provides services through dedicated applications for mobile devices or networks, and members may download and install applications or use networks to use services free or for a fee.
2. In the case of paid content, it can be used only after paying the separate fee specified in the relevant service, and some paid content may include paid payment functions.
3. Free content is available for free. However, since free content may also include paid payment functions, please check carefully before purchasing.
4. When downloading applications or using services through a network, separate charges determined by mobile carriers, such as data usage fees, may apply, so it is recommended to download using Wi-Fi, etc.
5. The Company may notify members of matters related to service maintenance, changes to terms, service operation matters, various events, various updates, etc., through community services or notices within the Service, and members must check notices from time to time. The Company shall not be responsible for damages arising from members' failure to check notices. However, if significant and clear damage to members is expected, the Company shall provide separate notice to members.
Article 13 (Service Usage Restriction Regulations)
Members must not engage in any of the following acts, and if they do, the Company may take usage restriction measures including service usage restrictions, deletion of related information (text, photos, videos, etc.), and legal action. In addition, the responsibility for problems arising from such acts lies with the member, and the Company shall not compensate for damages suffered by members if the usage restriction is justified.
1. Filling in false content or deceiving others when making various applications, changes, registrations, or using services
2. Stealing another person's account, information, or mobile device
3. Collecting, storing, distributing, or posting others' personal information without consent
4. Modifying the Company's programs without receiving special rights from the Company in advance, hacking the Company's servers, arbitrarily changing part or all of the website or posted information, or using the Company's services in an abnormal manner
5. Exploiting bugs in the Company's programs or using them in an abnormal manner
6. Posting fraudulent, obscene, gambling-related, or hateful content, or transferring or selling cyber assets
7. Harming the Service or intentionally interfering with the Service
8. Transferring accounts provided by the Company to others
9. Conducting business activities using the Service without the Company's prior consent
10. Reproducing information obtained through the Service without the Company's prior consent for purposes other than service use, or using it in publications, broadcasts, etc., or providing it to third parties
11. Transmitting, posting, or otherwise distributing content that infringes on others' patents, trademarks, trade secrets, copyrights, or other intellectual property rights
12. Transmitting, posting, or otherwise distributing information, text, graphics, sounds, or videos of vulgar or obscene content that violates the Youth Protection Act or law
13. Transmitting, posting, or otherwise distributing content that is highly insulting or concerns personal identity and may infringe on others' honor or privacy
14. Harassing or threatening other members, or continuously causing pain or discomfort to specific members
15. Infringing on the Company's or other third parties' intellectual property rights such as copyrights, portrait rights, or other rights
16. Acts intended for criminal purposes or that instigate criminal acts
17. Anti-national acts and acts that harm good morals and other social order
18. Using profanity or explicitly describing sex
19. Slandering other members or infringing on human rights
20. Impersonating the Company's management, employees, or related persons
21. Using the Service or community services for other illegal purposes such as selling illegally copied programs or software
22. Advertising or promoting other company products within the Service or community services
23. Creating groups or guilds based on social prejudices such as race, gender, specific religion, or fanaticism
24. Violating these Terms and operational policies or operational rules established by the Company when using the Service
25. Violating other relevant laws
Article 14 (Provision of Information and Posting of Advertisements)
1. Part of the service investment basis that enables the Company to provide services to members comes from revenue through advertisement posting. Members who wish to use the Service are deemed to have agreed to the posting of advertisements that are exposed when using the Service.
2. The Company shall not be responsible for any losses or damages arising as a result of members participating in, communicating with, or transacting with advertisers' promotional activities posted on the Service or through the Service.
3. When members click on links included in the Service and move to pages of other sites, such sites are unrelated to the Company's services, so members should review the policies of the newly visited sites, and the Company shall not be responsible for members' damages arising from using other sites.
Article 15 (Copyright and Attribution and Usage Restrictions of Works)
1. The rights and responsibilities for works created and posted by members while using the Service rest with the members themselves. Members must guarantee that the posted works do not infringe on intellectual property rights including copyrights, portrait rights, or ownership rights of third parties, and the Company shall not be responsible for any disputes or damages arising from such posts.
2. Copyrights and other intellectual property rights for works created by the Company belong to the Company.
3. Acts of infringing on the copyrights or other rights of other members or third parties when using the Service are prohibited. Members are solely responsible for disputes arising from copyright issues during service use.
4. The Company may delete, modify, move, or refuse to register the relevant post without prior notice in the following cases, and may restrict or terminate the member's qualifications:
(1) When distributing false facts for the purpose of slandering others or damaging others' honor
(2) When using profanity or explicit sexual descriptions
(3) When posting, distributing, or linking content that violates public order and morals
(4) When it is recognized as related to criminal acts
(5) When infringing on the Company's copyright or third parties' copyrights or other intellectual property rights, portrait rights, ownership rights, etc.
(6) When a member posts pornography or links to pornographic sites
(7) When it does not match the nature of the service provided by the Company
(8) When the post does not match the nature of the bulletin board
(9) When posting unapproved advertisements and promotional materials, or posting commercial content for the benefit of specific companies or individuals
(10) When content is created by unauthorized use of others' IDs or personal information, or when information entered by others is forged or altered
(11) When it is spam
(12) When repeatedly using or posting the same text and words or similar content
(13) When it is a post related to cash trading
(14) When it interferes with normal service operation
(15) When it encourages illegal copying or hacking
(16) When it encourages gambling or other speculative behavior
(17) When the Service is suspended due to service operation or the Company's circumstances
(18) When it is deemed necessary to protect personal information
(19) When it is judged to violate other relevant laws and various operational policies of the Company
5. The Company may use posts posted by members for related services (including promotion and marketing, etc.) provided domestically and internationally and within the scope permitted by copyright law and other relevant laws.
6. If the Company determines that a specific post corresponds to defamation or infringement of intellectual property rights, portrait rights, ownership rights, or privacy, the Company shall take action on the relevant post or material without prior notice to the poster, and may subsequently delete or restore it according to agreements between parties, relevant laws, and the Company's policies.
7. Members whose legal interests are infringed by information posted on bulletin boards operated by the Company may request the Company to delete the information or post rebuttal content. In this case, the Company shall promptly take necessary measures and notify the applicant.
8. If the Company receives objections such as damage claims from others on the grounds that a member's post infringed on intellectual property rights, portrait rights, or other rights of others, the member who created the post must actively cooperate to exempt the Company from liability, and if the Company is not exempted, the member must be responsible for all damages arising therefrom.
9. If a member's post receives objections from third parties due to defamation, copyright, portrait rights, etc., and it is judged to have reasonable grounds, or if a lawsuit, agreement, or decision by an equivalent institution between a third party and a member is made and received by the Company, the Company may delete it or refuse registration itself without the member's prior consent, and the suspension of posting due to infringement of rights shall be in accordance with relevant laws.
Article 16 (Community Service)
1. Members may use the community services provided by the Company by linking accounts from other platforms such as Kakao, Facebook, Google Plus, and Naver.
2. When members join individual cafes or fan pages to use community services, members' information may be disclosed to managers and staff operating the community for smooth service operation.
3. Since community services are provided by linking with information from external platforms, if members lose membership qualifications of each platform company or withdraw from platform membership, affiliated services and services may not be provided normally.
4. The Company may establish usage restriction regulations and management regulations in community operation policies for the protection of members' rights and provision of sound community services, and members have an obligation to comply with them. The Company must notify members of the content of community operation policies by posting them on community services or providing linked screens.
Article 17 (Payment)
1. The prices of paid products are based on the prices displayed within the Service, but when paying in foreign currency, the expected payment amount at the time of purchase and the actual billing amount may differ due to exchange rates and fees.
2. Members must pay the payment amount according to the policies and methods determined by open market operators or payment companies.
3. Payment limits may be adjusted according to the policies of the Company, open market operators, payment companies, and government policies.
Article 18 (Withdrawal of Subscription)
1. Paid products purchased by members are divided into paid products for which withdrawal of subscription is possible and paid products for which withdrawal is not possible. For paid products for which withdrawal of subscription is possible, applications for withdrawal of subscription may be made within 7 days after purchase.
2. Withdrawal of subscription is restricted in the following cases:
(1) When it is a product whose use starts or is applied immediately after purchase
(2) When it is a product received free of charge during the service use process
(3) When the additional benefits provided in a product with additional benefits have been used
(4) When part of a bundled product has been used
(5) When opening can be considered use or when the utility is determined upon opening
(6) When it is a product provided free of charge by the Company to members
(7) When it is a product received as a gift from others
3. Even for paid products for which withdrawal of subscription is possible, withdrawal of subscription may be restricted if 7 days have passed since purchase or if used, if the value of the goods has significantly decreased, or if other reasons occur that may restrict the member's withdrawal of subscription.
4. If a minor purchases a paid product without the consent of a legal representative, the minor or legal representative may request withdrawal of subscription from the Company, and the Company may request documents that can prove legal representative status. However, pursuant to Article 6 of the Civil Act, if the minor's purchase is within the scope of property permitted by the legal representative for disposal, withdrawal of subscription is restricted.
Article 19 (Refund)
1. Regarding paid products, if any of the following cases apply, a refund application may be made through the customer center:
(1) When there is no available service after purchasing a paid product and the responsibility lies entirely with the Company
(However, cases such as service inspections announced in advance or afterwards are excluded)
(2) When separately determined by the Company for consumer protection
2. Members who wish to receive refunds for paid goods must apply for a refund through the procedures established by the Company, and the Company shall review whether the refund application is legitimate.
3. If the Company decides to refund a member's refund application, the refund will be processed according to the open market operator's refund policy or the Company will calculate the amount the member can receive and refund the remaining amount after deducting a 10% refund fee from the calculated amount.
4. Products that members did not purchase directly, such as paid products provided free of charge by the Company or received as gifts from other members, are excluded from refunds.
Article 20 (Damages)
1. The Company shall not be responsible for any damages incurred to members in connection with services provided free of charge by the Company.
2. If content or paid products purchased for a fee are damaged, destroyed, or deleted due to significant defects in services provided by the Company, the Company shall compensate using appropriate means.
3. When the Company enters into partnership agreements with individual service providers and provides individual services to members, if damages occur due to the fault of individual service providers after members agree to the terms of use of individual services, individual service providers shall be responsible for related damages.
Article 21 (Disclaimer)
1. The Company is exempted from responsibility for providing services if services cannot be provided due to natural disasters or equivalent force majeure.
2. The Company is exempted from responsibility for damages arising from unavoidable reasons such as maintenance, replacement, regular/temporary inspections, or construction of service facilities.
3. The Company is exempted from responsibility for damages arising to members due to service usage difficulties, changes, or suspension, except when the cause of service usage difficulties or service changes or suspension is due to the Company's intention or gross negligence.
4. The Company is exempted from responsibility for service usage difficulties due to the fault of internet users or members.
5. The Company is exempted from responsibility for disadvantages and information loss obtained by members changing their own personal information (including accounts).
6. The Company shall not be responsible for the reliability, accuracy, etc., of the content of information, materials, and facts posted by members in connection with the Service.
7. The Company shall not be responsible when members conduct transactions with each other or between members and third parties through the Service.
8. The Company shall not be responsible for damages arising from members refusing to receive information provided by the Company.
9. The Company shall not be responsible for the use of services provided free of charge unless there are special provisions in relevant laws.
10. The Company shall not be responsible for members failing to obtain or losing expected profits from using the Service.
11. Members must prevent third-party access and paid payments by using various security features. The Company shall not be responsible for third-party access and payments arising from members' negligence.
12. In cases of device changes, number changes, overseas roaming, or carrier changes, some or all functions of the Service may not be available, and in such cases, the Company shall not be responsible.
13. When deleting services (applications, etc.) provided by the Company, usage information may be deleted, so caution should be exercised in deletion, and the Company shall not be responsible for this.
14. The Company shall not be responsible for any problems arising from the use of the temporary membership function.
15. The Company shall not be responsible for damages suffered by members due to trusting the accuracy of information, materials, and facts posted by other members.
Article 22 (Supplementary Rules)
1. These Terms shall apply together with separate operational policies and operational rules for the Service provided by the Company.
2. Matters not specified in these Terms shall be governed by the Company's operational policies, the Information and Communications Network Act, the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Content Industry Promotion Act, and other relevant laws.
Article 23 (Jurisdiction and Governing Law)
1. Legal disputes arising between the Company and members shall be governed by the laws of the Republic of Korea.
2. For disputes arising between the Company and members in connection with service use, the Seoul Central District Court shall be the exclusive agreed court of first instance.
These Terms shall take effect from November 1, 2023.